Is your device compatible with the ONE-KEY™ mobile app? Find out here.
Our support team fields questions about which smartphones and mobile devices are supported by the One-Key app. To avoid confusion, we’ve created this article to help you identify whether your mobile device is supported by the One-Key app.
Important note:
If a phone isn't on the list, it doesn't mean it won't work; however, we can't promise that it will (this only really applies to Android). We will do our best to keep this list up to date as we identify devices that are or are NOT supported by the app.
Find:
One-Key Supported Mobile Devices
The following devices in the table below are supported by One-Key.
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Android |
Android Comments |
iOS |
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Google Pixel 7 v13 |
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iPhone 14 v16.* |
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Google Pixel 6a v13, v12 |
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iPhone 13 Pro Max v16.*, 15.* |
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Google Pixel 5 v13, v12, v11 |
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iPhone 13 Pro v16.*, 15.* |
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Google Pixel 4 v13, v12, v11 |
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iPhone 12 Pro v16.*, 15.* |
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Google Pixel 3 XL v13, v12, v11, v10 |
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iPhone 12 v16.*, 15.* |
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Google Pixel 3a v13, v12, v11, v10 |
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iPhone 11 v16.*, 15.* |
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Google Pixel 2 XL v11, v10 |
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iPhone XS v16.*, 15.* |
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Google Pixel v10 |
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iPhone XR v16.*, 15.* |
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Samsung Galaxy Z Fold 3 v12, v11 |
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iPhone X v16.*, 15.* |
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Samsung Galaxy Z Fold 2 v12, v11 |
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iPhone 8 v15.* |
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Samsung Galaxy A42 v12, v11 |
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iPhone SE v16.*, v15.* |
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Samsung Galaxy S22+ v12, v11 |
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iPhone 7+ v15.* |
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Samsung Galaxy S22 v12, v11 |
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iPhone 7 v15.* |
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Samsung Galaxy S21 v12, v11 |
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iPhone 6S+ v15.* |
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Samsung Galaxy Note 20 Ultra v12, v11 |
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Samsung Galaxy S20 v12, v11 |
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Samsung Galaxy A20+ v12 |
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Samsung Galaxy A12 v12 |
Users may experience issues sending Place Audit Reports via Gmail |
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Samsung Galaxy S10+ v11, v10 |
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Samsung Galaxy S10 v11, v10 |
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Samsung Galaxy S9 v11, v10, v9 |
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Samsung Galaxy Note 8 v9, v8 |
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Samsung Galaxy S8+ v9, v8 |
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Samsung Galaxy S8 v10, v9, v8 |
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Samsung Galaxy XCover 4 v9 |
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Samsung Galaxy S7 v8, v7 |
Users may experience occasional struggles with education screens. |
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Samsung Galaxy S7 Edge v8, v7 |
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Samsung Galaxy S6 v8 |
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Samsung Galaxy Note 5 v7 |
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One Plus 8 v12, v11 |
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One Plus 8 Pro v12, v11 |
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LG Stylo 5 v10, v9 |
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ZTE ZMax Pro v6 |
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Sony Xperia 10 v10, v9 |
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Sony Xperia Premier v9 |
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One-Key Unsupported Devices
The following devices in the table below are NOT supported by One-Key.
|
Android |
Android Comments |
iOS |
iOS Comments |
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LG Velvet v10 |
Bluetooth does not support tool connection |
iPhone 6S v15.* |
Device processor struggles with One Key app. |
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LG v60 v10 |
Bluetooth does not support tool connection |
iPhone 6 v15.* |
Device processor struggles with One Key app. |
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Motorola Droid Turbo 2 v7, v6 |
Struggles with app navigation and tool location |
iPhones of OS 14.* or lower |
Support for iOS 14 and lower has been ended. |
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Motorola G8 |
A customer has reported that Bluetooth is not supporting tool connection |
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Motorola G10 v11 |
A customer has reported that Bluetooth is not supporting tool connection |
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Motorola Z3/Z4 v9, v10, v11 |
Bluetooth does not support tool connection |
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Samsung Galaxy J7 v8, v7 |
Bluetooth does not support tool connection |
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Samsung Galaxy S6 v6 |
Device processor struggles with One Key app. |
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Samsung Galaxy A5 v6 |
Device processor and BT struggle with One Key app. |
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Samsung Galaxy S5 v6 |
Device processor struggles with One Key app. |
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Android Tablets |
One Key app does not support Android Tablets. |
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Samsung Galaxy S7 v8, v7 |
Operating systems below v9 are no longer supported |
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Samsung Galaxy S7 Edge v8, v7 |
Operating systems below v9 are no longer supported |
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Samsung Galaxy S6 v8 |
Operating systems below v9 are no longer supported |
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Samsung Galaxy Note 5 v7 |
Operating systems below v9 are no longer supported |
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ZTE ZMax Pro v6 |
Operating systems below v9 are no longer supported |
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You now have a better idea about whether your mobile device is supported by the One-Key app.
Keep in mind: If a phone isn't on the list, it doesn't mean it won't work; however, we can't promise that it will (this only really applies to Android).
Check back here frequently, as we continue to investigate and do our best to keep this list up to date on which devices are and are NOT supported by the app.